ninogames Privacy Policy

1. Who We Are

ninogames operates the online gaming platform accessible at ninogames.vip, offering casino games, live dealer tables, slots, bingo, and related services to players in the Philippines. ninogames acts as the data controller in respect of the personal data collected through the platform.

If you have any questions about this Privacy Policy or about how ninogames handles your personal data, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

ninogames collects personal data in the following categories:

• Registration data: Full legal name, date of birth, nationality, Philippine mobile number, email address, and residential address provided when you create your ninogames account.
• Identity verification data: Government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, driver's licence, PhilSys national ID) and selfie photographs submitted for KYC (Know Your Customer) verification.
• Financial data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, or other Philippine banks), transaction history, deposit and withdrawal records.
• Gaming data: Game history, wager amounts, win/loss records, session durations, bonus usage, and responsible gaming tool settings.
• Technical data: IP address, device type, operating system, browser type, unique device identifiers, and geolocation data (country/region level).
• Communications data: Records of your interactions with ninogames customer support, including live chat transcripts and email correspondence.
• Marketing preferences: Your opt-in or opt-out status for promotional communications from ninogames.

ninogames collects this data directly from you during registration and account use, automatically through cookies and tracking technologies, and from third-party identity verification and payment processing partners.

3. How We Use Your Personal Data

ninogames uses your personal data for the following purposes:

• To create and manage your ninogames account and verify your identity in compliance with applicable regulations.
• To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and other approved Philippine payment channels.
• To provide access to ninogames games, live dealer tables, slots, bingo rooms, and other platform features.
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited activities.
• To enforce our Terms & Conditions and Responsible Gaming policies, including administering self-exclusion and deposit limit requests.
• To communicate with you regarding your account, transactions, security alerts, and platform updates.
• To send promotional offers and bonuses where you have provided your consent to receive marketing communications.
• To analyse platform usage and improve the ninogames user experience for Filipino players.
• To comply with legal and regulatory obligations, including reporting requirements under Philippine law.

4. Legal Basis for Processing

ninogames processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual necessity: Processing required to perform the contract between you and ninogames, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations and PAGCOR compliance requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving ninogames services, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

5. Sharing Your Personal Data

ninogames does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, and other approved Philippine payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance service providers who assist ninogames in verifying player identities and screening against sanctions lists.
• Game software providers: Licensed game developers and live dealer studio operators whose games are available on the ninogames platform. These providers may receive anonymised session data for game performance purposes.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• Professional advisers: Legal, accounting, and auditing firms engaged by ninogames, subject to professional confidentiality obligations.

All third-party service providers engaged by ninogames are contractually required to process personal data only in accordance with ninogames' instructions and to implement appropriate security measures.

6. Data Retention

ninogames retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. In general:

• Account and identity verification data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Gaming history and responsible gaming records are retained for a minimum of three (3) years.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing preference records are retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, ninogames will securely delete or anonymise your personal data in accordance with its data disposal procedures.

7. Security Measures

ninogames implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ninogames platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Access controls limiting personal data access to authorised ninogames personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the ninogames platform infrastructure.
• Two-factor authentication options available for ninogames account login.
• Continuous monitoring for suspicious account activity and automated fraud detection systems.

While ninogames takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ninogames login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

8. Cookies and Tracking Technologies

ninogames uses cookies, web beacons, and similar tracking technologies to operate and improve the platform. The types of cookies used by ninogames include:

• Essential cookies: Required for the ninogames platform to function correctly, including maintaining your login session and remembering your language preferences. These cannot be disabled.
• Analytics cookies: Used to collect anonymised data about how players use the ninogames platform, helping us identify areas for improvement. These are only set with your consent.
• Preference cookies: Used to remember your settings and personalise your ninogames experience. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ninogames platform.

9. Your Data Protection Rights

Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights in respect of your personal data held by ninogames:

• Right to be informed: The right to know what personal data ninogames collects and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data ninogames holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations.
• Right to object: The right to object to processing based on legitimate interests, including profiling.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the ninogames Data Protection Officer at [email protected]. ninogames will respond to verified requests within thirty (30) days. We may require proof of identity before processing your request.

10. Marketing Communications

ninogames will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers if you have explicitly opted in to receive such communications during registration or through your account settings.

You may withdraw your marketing consent at any time by updating your communication preferences in your ninogames account dashboard, or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and will not affect transactional communications related to your account (such as deposit confirmations, withdrawal notifications, and security alerts).

11. Children and Minors

The ninogames platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. ninogames does not knowingly collect personal data from individuals under the age of 21. If ninogames becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended and the data deleted.

If you believe that a minor has registered a ninogames account, please contact us immediately at [email protected] so that we can take appropriate action.

12. Changes to This Privacy Policy

ninogames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, ninogames will notify registered players via email or an in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the ninogames platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how ninogames protects your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ninogames, please contact our Data Protection Officer:

Email: [email protected]

Our support team is available 24/7 via live chat on the ninogames platform. For responsible gaming concerns, please visit our Responsible Gaming page.