Responsible Gaming – Play Safe at ninogames

Our Commitment to Safe Play

Six pillars of the ninogames responsible gaming program

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Strict 21+ Age Verification

ninogames enforces a mandatory 21+ age requirement in line with Philippine gaming regulations. Every player must complete identity verification before depositing or playing. We use government-issued IDs — PhilSys, passport, UMID — to confirm age.

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Deposit & Loss Limits

Set daily, weekly, or monthly deposit limits directly from your ninogames account dashboard. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.

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Self-Exclusion Tools

If you feel you need a break, ninogames offers self-exclusion periods ranging from 24 hours to permanent exclusion. During self-exclusion, your account is locked and all marketing communications are suspended immediately.

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Session Time Reminders

ninogames lets you set session time alerts so you always know how long you've been playing. When your set time is reached, a notification reminds you to take a break — keeping your gaming sessions healthy and enjoyable.

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Reality Check Feature

Enable reality check pop-ups that appear at regular intervals during your ninogames session, showing your net win/loss for the session. This helps you stay grounded and make informed decisions about continuing to play.

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24/7 Support Access

Our ninogames support team is available around the clock via live chat. If you or someone you know is struggling with gambling-related issues, our trained support staff can guide you to the right resources and tools.

How to Use Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available on ninogames. It allows you to voluntarily restrict your own access to the platform for a set period. Here's how to activate it:

Log in to your ninogames account and navigate to the Account Settings section from your profile menu.

Select "Responsible Gaming" from the settings menu to access all available player protection tools.

Choose "Self-Exclusion" and select your preferred exclusion period: 24 hours, 7 days, 30 days, 6 months, 1 year, or permanent.

Confirm your decision. Your ninogames account will be locked immediately. You will receive a confirmation email and all promotional communications will stop.

To reinstate your account after a temporary exclusion period, contact ninogames support. A mandatory 24-hour cooling-off period applies before reinstatement.

You can also request self-exclusion directly through ninogames live chat support at any time, 24/7 — even if you cannot access your account settings.

Recognising Problem Gambling

Gambling is meant to be a form of entertainment — not a way to earn money or escape problems. It's important for every ninogames player to be honest with themselves about their gaming habits. Ask yourself these questions:

Self-Assessment Checklist

Do you spend more money on ninogames than you originally planned or can afford?

Do you chase losses — continuing to play to try to win back money you've lost?

Has gambling affected your relationships with family or friends in Manila, Cebu, or elsewhere?

Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?

Have you borrowed money or sold possessions to fund your gambling?

Do you hide your gambling activity from people close to you?

If you answered yes to any of the above

You may be experiencing signs of problem gambling. Please use the ninogames self-exclusion tool immediately and reach out to our support team. Help is available — you are not alone.

Managing Your ninogames Account Limits

Take control of your spending with ninogames's built-in financial management tools

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Deposit Limits

Set a maximum amount you can deposit into your ninogames account per day, week, or month. Limits apply across all payment methods including GCash and PayMaya.

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Loss Limits

Cap the maximum amount you can lose in a given period. Once your loss limit is reached, ninogames will automatically prevent further wagers until the period resets.

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Wager Limits

Restrict the maximum bet size per round or per session across all ninogames games, including slots, bingo, and live dealer tables.

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Cool-Off Period

Take a short break from ninogames without full self-exclusion. Cool-off periods of 24 hours, 48 hours, or 7 days are available and take effect immediately.

Pro tip for Filipino players: Set your ninogames deposit limit to match your monthly entertainment budget — treat it the same way you'd budget for a night out in BGC or a weekend trip to Tagaytay. Gaming should be fun, not stressful.

Playing Responsibly at ninogames

ninogames is designed to be an entertaining platform for adult Filipino players who enjoy casino games, slots, bingo, and live dealer action. To keep your ninogames experience positive, we encourage all players to follow these responsible gaming principles:

Set a budget before you play — decide how much you are comfortable spending and stick to it. Use ninogames deposit limits to enforce your budget automatically.
Never chase losses — if you've had an unlucky session, accept it and log out. Chasing losses almost always leads to bigger losses.
Take regular breaks — use the ninogames session timer to remind yourself to step away. A short break keeps the experience fresh and enjoyable.
Don't gamble under the influence — avoid playing ninogames when you are tired, stressed, or have consumed alcohol. Clear-headed decisions lead to better gaming experiences.
Keep gambling in perspective — ninogames is entertainment, not a source of income. The house always has an edge, and outcomes are determined by certified random number generators.
Balance gaming with other activities — make sure ninogames fits into your life alongside family time, work, and other hobbies — not as a replacement for them.

Remember: gambling at ninogames is strictly for players aged 21 years and above. If you are under 21, please do not attempt to register or play on the ninogames platform. Parents and guardians are encouraged to use parental control software to prevent underage access.

PAGCOR & Support Resources

ninogames supports the responsible gaming initiatives of the Philippine Amusement and Gaming Corporation (PAGCOR). If you or someone you know needs help with problem gambling, the following resources are available to Filipino players:

PAGCOR Responsible Gaming

PAGCOR operates a responsible gaming program for all licensed operators in the Philippines. Players can contact PAGCOR directly to request exclusion from all PAGCOR-licensed gaming venues and platforms nationwide.

Contact PAGCOR: pagcor.ph (visit their official website for current contact details)

National Council on Problem Gambling

The NCPG Philippines provides counselling, support groups, and referral services for individuals and families affected by problem gambling across Metro Manila, Cebu, Davao, and other regions.

ninogames Support Team

Our 24/7 live chat support team is trained to assist players with responsible gaming concerns. Contact us anytime through the ninogames platform to activate limits, request self-exclusion, or simply talk to someone.

Email: [email protected]

Responsible Gaming at ninogames